Reducing Friction for Knowledge Workers with Task Context

Reducing Friction for Knowledge Workers with Task Context

SUMMER 2015 33 Knowledge workers perform work on many different tasks per day, often spending only minutes on any particular task before switching to another (Gonzales and Mark 2004). There is a concrete cost to such task switches; with each switch, workers waste time repeatedly identifying information, such as parts of web pages, documents, and emails, relevant to their current task. The diffi...

Task Context for Knowledge Workers

Knowledge workers work on many different tasks and must often switch between those tasks. In earlier work, we have shown the benefits of automatically capturing contexts for tasks for a specific category of knowledge worker, software programmers. Captured contexts facilitate task switches and reduce information overload by enabling the display of only the information relevant to the task-at-han...

A Context Model for Knowledge Workers

The paper presents the model of a context that is further used in the software tools that deliver proper pieces of information and knowledge to knowledge workers in their everyday professional activities. The main contribution of the paper is the upper-level context model which is a part of the PSI Upper-Level ontology. The formal correctness of the model ic checked using the OntoClean methodol...

Focusing knowledge work with task context

Focusing knowledge work with task context